Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
Every single assistance request you submit to us will be dealt with within maximum 60 min. If for any reason whatsoever your ticket or email requires further assistance from an admin, we’ll forward it and leave a note to inform you that your case is being worked on. If you take advantage of our Managed Services package, all of the server management tasks included there will be executed at a time of your choosing.
A Top–Quality Customer Service
If you require assistance working with the Web Site Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server for you, do touch base with the tech support team at any time through the ticketing system. Additionally, in case you need help managing your dedicated web hosting server, you can order the Managed Services package, which includes weekly OS updates, software installation and problem troubleshooting services, server monitoring and restarting procedures, backup disk storage space, etc.
An Intuitive Help Area
We have provided our Web Site Control Panel with an in–depth knowledgebase, which offers detailed explanations of all its features and functionalities. Also, we have created detailed video tutorials that will further reveal to you how to perform a specific operation or solve a commonly experienced problem. All the help articles and the tutorial videos are readily accessible from each section of the Web Site Control Panel through the Videos and Help buttons located in the top right corner.