The accessibility to the customer and technical support that a cloud website hosting company provides can tell you a lot about the services they offer too. In case you can use only emails and / or tickets, you have almost certainly discovered some reseller and not the hosting provider. If this is the case, you may have to wait for a few days to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the real website hosting company for further help. When the provider provides you with several means of communication with quick response time available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you will reap the benefits of prompt assistance and high quality support since they'll have direct access to the servers where your account will be created. Whatever the issue - sales or technical, it's always much better to have the option to communicate with your website hosting company directly by using your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance right away, that's why our cloud website hosting services include 24/7 tech support as well as various means of contact. In case you don't have an account yet, you can phone us or take advantage of our live chat and talk to a live representative, so as to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up buying a service that you can't use. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it needs more analysis. Unlike the majority of providers on the market, we answer to all tickets within the hour, so you won't have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You will be able to test our support services even before you buy a semi-dedicated server account from our company since we have telephone and online chat support for pre-sales, billing and basic questions. Our agents will help you pick the ideal package or give you info about our servers, so as to check if the system requirements for your web sites are met. In case you are a current customer, you will also be able to contact us via email or through our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We warrant that when you employ these two methods of contact, you will get a response within no more than 1 hour and that’s 24/7, including weekends and public holidays. If you have used the website hosting services of other service providers, even large ones, you are able to compare the response time considering that it ordinarily takes a full day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

If you acquire a VPS server through us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local telephone numbers in the United States of America, the UK and Australia as well as a live chat service. When you're an active customer and you want help with a technical issue which requires longer time to investigate or resolve, you'll be able to open a support ticket through your billing account or you can send an email message and we will take care of the issue and send you an answer within 1 hour. The response time is guaranteed 24/7, which includes weekends and holidays, yet for most issues it takes a maximum of half an hour to receive support. Our support service covers the VPS as well as all of the pre-installed software it includes, so in case you need help with third-party software, you can check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server from our company, you can contact us at any time using several channels and the max time that you will need to wait for an answer is up to one hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical matter, you'll be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any common questions or you would like to learn more about our web hosting solutions before you order, you may also use our live chat or you can call one of the local numbers that we have in various countries worldwide. If you need help with third-party software that you can't set up or manage efficiently, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.